Shipping and returns
đĻ Shipping
We process all orders within 24 hours of receipt. Because we work with multiple suppliers, delivery times may vary depending on the product.
- Delivery time: The expected delivery time is clearly indicated for each product. On average, it's between 5 and 12 business days. Your order will often arrive sooner.
- Shipping costs: Netherlands: âŦ4.95 per order / Belgium: âŦ6.95 per order. When ordering multiple items, you may receive them in separate packages. There are no additional costs for this.
- Delivery: As soon as your order has been shipped, you will receive an email with a track & trace link so you can easily track your package.
- International shipping: Different rates and delivery times apply for deliveries outside the Netherlands and Belgium; you will see this during checkout.
âŠī¸ Returns
We have a statutory right of withdrawal: you have 14 days after receipt to cancel or return your order without giving any reason.
- How do returns work? Please register your return within 14 days of receipt via info@askyellow.nl . After registering, we'll send you the return address and further instructions. You then have another 14 days to return the product. Once we receive the product in good condition, we'll refund the purchase price within 14 days.
- Conditions: The product must be complete and unused, and, if possible, in its original packaging. Return shipping costs are the customer's responsibility, unless there is an error or defect on our part. Some products, such as personalized or hygiene products, are excluded from returns.
- Received a defective or incorrect product? Please contact us immediately. In that case, we will, of course, reimburse the return costs and arrange a replacement or refund free of charge.